At Kavero, we truly value your trust and want you to have a seamless shopping experience with us. Since fragrances and personal care products are sensitive in nature, we’ve outlined our policy clearly below.
Returns
Due to hygiene and safety reasons, we are unable to accept returns on products that have been opened, used, or tampered with after delivery.
Our perfumes are crafted with premium aromatic blends and active ingredients. Any issue arising due to improper usage, storage conditions, or individual sensitivity will not be covered under this policy. We strongly recommend performing a patch test before full application.
Refund Policy
We carefully inspect every order before dispatch. However, if you receive:
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A damaged or broken product
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Leakage during transit
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Missing items
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Incorrect product
Please follow the steps below:
Important Guidelines:
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Record an unboxing video from the moment you open the sealed package. This is mandatory for claim verification.
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Claims must be raised within 24 hours of delivery.
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Email us at support@kavero.com (replace with official email) with:
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Order ID
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Clear images/videos
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Description of the issue
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Subject line: “Refund Request – Order #_____”
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If the package appears tampered or visibly damaged at the time of delivery, please refuse to accept it from the courier partner.
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If your order is marked “Delivered” but you haven’t received it, notify us within 3 days of the delivery update.
Refund Processing:
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Delivery charges (if any) are non-refundable.
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COD refunds will be processed to your provided bank account.
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Prepaid refunds will be credited to the original payment method.
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Refunds are typically processed within 7–15 working days after approval.
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You will receive confirmation along with transaction details once initiated.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchange Policy
In genuine cases of transit damage (leakage, broken bottle, missing product), Kavero may offer:
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Replacement of the same product, or
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Refund after verification
All exchange requests must be raised within 24–48 hours of delivery.
Cancellation Policy
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Orders can only be cancelled before dispatch from our warehouse.
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A 2.5% payment gateway charge will be deducted for prepaid order cancellations.
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Once shipped, orders cannot be cancelled.
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If a prepaid order is returned after shipping, a flat ₹75 logistics fee will be deducted.
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Refunds for cancelled orders will be processed within 15 working days after approval.
Frequently Asked Questions (FAQs)
1) How long does it take to receive my refund?
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Prepaid orders: Refunded to original payment method within 15 working days.
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COD orders: Refunded to shared bank account within 4–7 working days after approval.
You will receive confirmation once processed.
2) Can I return an opened perfume?
No. For hygiene and safety reasons, opened or used products are not eligible for return or refund.
3) I placed an order by mistake. What should I do?
You can:
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Cancel it from the order confirmation page (if not dispatched), or
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Contact our support team immediately at marketing@kavero.com
